bj88ph Privacy Policy

1. Introduction

bj88ph ("bj88ph," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses our platform. We understand that Filipino players trust us with sensitive information — from identity documents to financial transaction records — and we take that responsibility seriously.

This Privacy Policy is designed to be transparent and easy to understand. It tells you exactly what data we collect, why we collect it, how long we keep it, and what your rights are under the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, as well as other applicable data protection regulations.

If you have any questions about this Privacy Policy or how bj88ph handles your personal data, please contact our Data Protection Officer using the details provided in Section 14 of this document.

2. Data Controller

For the purposes of applicable data protection law, bj88ph is the data controller responsible for the personal data of players who use the bj88ph platform. As data controller, bj88ph determines the purposes and means of processing your personal data and is accountable for ensuring that such processing is carried out lawfully, fairly, and transparently.

bj88ph operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR) and complies with all applicable data protection and privacy obligations imposed by Philippine law and relevant regulatory frameworks.

3. Personal Data We Collect

bj88ph collects the following categories of personal data from players and prospective players:

3.1 Identity and Registration Data

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify that you meet the minimum age requirement of 21 years)
• Gender
• Nationality and country of residence
• Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence, UMID)
• Proof of address documents (e.g., utility bills, bank statements issued in the Philippines)

3.2 Contact Data

• Email address
• Mobile phone number
• Residential address (including barangay, city or municipality, province, and postal code)

3.3 Account and Financial Data

• bj88ph username and account credentials (passwords are stored in encrypted form and are never accessible in plain text)
• Deposit and withdrawal transaction history
• Payment method details (e.g., GCash mobile number, PayMaya account reference, BPI/BDO/Metrobank account name — full account numbers are not stored by bj88ph)
• Account balance and bonus balance history
• Wagering and gaming activity records

3.4 Technical and Usage Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser information
• Session timestamps, login history, and session duration
• Pages visited and features used within the bj88ph platform
• Referring website or traffic source
• Cookie identifiers and similar tracking technologies (see Section 10)

3.5 Communications Data

• Records of your communications with bj88ph customer support, including live chat transcripts and email correspondence
• Feedback, complaints, and dispute records
• Marketing preferences and communication opt-in or opt-out records

4. How We Collect Your Data

bj88ph collects personal data through the following means:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or participate in a promotion.
• Automatically — through cookies, web beacons, and similar tracking technologies when you browse or use the bj88ph platform (see Section 10 for details).
• From third-party verification providers — bj88ph may use third-party identity verification and KYC (Know Your Customer) service providers to assist in verifying the identity and age of players. These providers may supply us with verification results and risk scores derived from the documents you submit.
• From payment processors — when you make a deposit or withdrawal via GCash, PayMaya, BPI, BDO, or Metrobank, our payment processing partners may share transaction confirmation data with bj88ph.
• From fraud prevention and AML screening services — bj88ph may receive data from third-party anti-money laundering and fraud detection services as part of our regulatory compliance obligations.

5. How We Use Your Personal Data

bj88ph uses the personal data we collect for the following purposes:

6. Legal Basis for Processing

bj88ph processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual necessity — processing is necessary to perform the contract between you and bj88ph (i.e., to provide you with access to the bj88ph platform and its services).
• Legal obligation — processing is necessary for bj88ph to comply with its legal and regulatory obligations, including PAGCOR licensing requirements, AMLA compliance, and KYC obligations.
• Legitimate interests — processing is necessary for bj88ph's legitimate interests, including fraud prevention, platform security, and improving our services, provided that such interests are not overridden by your rights and interests.
• Consent — where bj88ph relies on your consent as the legal basis for processing (e.g., for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7. Sharing Your Personal Data

bj88ph does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

7.1 Service Providers and Data Processors

bj88ph engages trusted third-party service providers to assist in operating the platform. These include identity verification and KYC providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud detection and AML screening services, cloud hosting and infrastructure providers, customer support platform providers, and email and communications service providers. All such providers are contractually bound to process your data only on bj88ph's instructions and in accordance with applicable data protection law.

7.2 Regulatory and Law Enforcement Authorities

bj88ph may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or other competent authorities where required to do so by applicable law, court order, or regulatory directive.

7.3 Game Providers

Certain technical data (such as player session identifiers) may be shared with bj88ph's game content providers solely for the purpose of delivering game content and recording game outcomes. Game providers do not receive your full identity or financial data.

7.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of bj88ph's business, your personal data may be transferred to the relevant successor entity. bj88ph will notify affected players of any such transfer and the privacy practices of the successor entity.

8. Data Retention

bj88ph retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general rule, bj88ph retains player account data for a minimum of five (5) years following the closure or termination of your account, in accordance with PAGCOR record-keeping requirements and the Anti-Money Laundering Act. Transaction records and KYC documentation are retained for the same minimum period.

Where personal data is processed on the basis of your consent (e.g., for marketing communications), we will retain that data until you withdraw your consent or request deletion, subject to any overriding legal retention obligations.

When personal data is no longer required, bj88ph will securely delete or anonymise it in accordance with our data retention and disposal procedures.

9. Data Security

bj88ph implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the bj88ph platform.
• Encryption at rest for sensitive data stored on bj88ph's servers, including identity documents and financial records.
• Password hashing using industry-standard algorithms — your password is never stored in plain text.
• Access controls limiting access to personal data to authorised bj88ph personnel on a strict need-to-know basis.
• Regular security audits and penetration testing of the bj88ph platform and infrastructure.
• Two-factor authentication (2FA) available for player accounts to provide an additional layer of login security.
• Incident response procedures to detect, contain, and notify affected parties of any personal data breach in accordance with applicable law.

10. Cookies and Tracking Technologies

bj88ph uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the platform, personalise your experience, and analyse usage patterns. The following categories of cookies are used on the bj88ph platform:

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the bj88ph platform. For more information on managing cookies in your browser, refer to your browser's help documentation.

11. Your Data Privacy Rights

Under the Data Privacy Act of 2012 of the Philippines and applicable regulations, you have the following rights in relation to your personal data held by bj88ph:

• Right to be Informed — You have the right to be informed about how bj88ph collects and processes your personal data, as set out in this Privacy Policy.
• Right of Access — You have the right to request a copy of the personal data bj88ph holds about you, along with information about how it is processed.
• Right to Rectification — You have the right to request correction of any inaccurate or incomplete personal data bj88ph holds about you.
• Right to Erasure — You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to bj88ph's legal retention obligations.
• Right to Object — You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on bj88ph's legitimate interests.
• Right to Data Portability — You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another data controller where technically feasible.
• Right to Withdraw Consent — Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint — You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that bj88ph has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of the above rights, please contact bj88ph's Data Protection Officer using the contact details in Section 14. bj88ph will respond to all verified requests within thirty (30) days of receipt, in accordance with applicable law.

12. Minors and Age Restriction

The bj88ph platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. bj88ph does not knowingly collect personal data from persons under the age of 21. If bj88ph becomes aware that personal data has been collected from a person under 21, that account will be immediately closed, all data will be deleted or anonymised, and any funds will be handled in accordance with applicable regulations.

If you are a parent or guardian and believe that your child under the age of 21 has provided personal data to bj88ph, please contact us immediately using the details in Section 14 so that we can take appropriate action.

13. Changes to This Privacy Policy

bj88ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. The most current version of this Privacy Policy will always be available on the bj88ph platform at bj88ph.app/privacy-policy. The date of the most recent revision is indicated at the top of this page.

Where changes to this Privacy Policy are material, bj88ph will notify registered players via the email address associated with their account or through a prominent notice on the platform. Your continued use of the bj88ph platform following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms.

14. Contact Our Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by bj88ph, please contact our Data Protection Officer (DPO). Our DPO is responsible for overseeing bj88ph's compliance with the Data Privacy Act of 2012 and this Privacy Policy.

You may also reach our general support team at [email protected] for account-related queries. For complaints relating to data privacy, we recommend contacting the DPO directly to ensure your request is handled by the appropriate team.

If you are not satisfied with bj88ph's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, the independent authority responsible for enforcing the Data Privacy Act of 2012.